Return Policy

Giaboas Forever | Forever Living Products

At Giaboas Forever, we proudly distribute genuine Forever Living Products. All returns and refunds are handled in accordance with Forever Living Products’ distributor policies and the South African Consumer Protection Act (CPA).

Our goal is simple: fair processes, quality products, and peace of mind with every order.

1. Change-of-Mind Returns

You may request a return if:

  • The product is unused, unopened, and in resaleable condition
  • The request is made within 30 days of purchase
  • Proof of purchase is provided

For health, safety, and hygiene reasons, opened or used products cannot be returned, unless the product is defective.

This aligns with Forever Living’s quality and safety standards for nutritional and personal care products.

2. Defective, Damaged, or Incorrect Products

If a product is received damaged, defective, or incorrectly supplied, please notify us within 7 days of delivery.

To assist with verification, we may request:

  • Clear photos of the product and packaging
  • A brief description of the issue

Once assessed and confirmed, we will arrange a replacement or refund, subject to Forever Living’s return and quality guidelines.

3. Products Not Eligible for Return

The following items are not eligible for return:

  • Products that have been opened, used, or partially consumed (unless defective)
  • Items damaged due to misuse, improper handling, or incorrect storage
  • Promotional or clearance items, unless found to be defective

4. Refunds

Where a refund is approved:

  • Refunds are processed to the original payment method
  • Processing time is typically 7–14 business days, depending on your financial institution
  • Shipping and handling fees are non-refundable, unless the return is due to an error or defect

5. How to Request a Return

To initiate a return, please contact us with:

  • Your order number
  • Product name(s)
  • Reason for return

We’ll guide you through the next steps and confirm eligibility before any product is returned.

📧 Email: support@giaboasforever.co.za
📞 WhatsApp / Phone: +27715695434

6. CPA & Forever Living Policy Alignment

Nothing in this policy limits your rights under the South African Consumer Protection Act.
Where applicable, returns are processed in line with Forever Living Products’ official distributor return policies, which prioritise product integrity, safety, and customer wellbeing.

7. Policy Updates

Giaboas Forever reserves the right to amend this policy to reflect updates from Forever Living Products or changes in applicable law. Any updates will be published on this page.